Your website’s headlines and kickers (a.k.a. sub headlines) need to tell visitors they’re in the right place.

You have a fraction of a second to orient people on the Web. If your web content does a good job, you’re often a step closer to a conversion. Miss the mark and your bounce rates will go through the roof.

A headline takes more than a catchy hook or angle to get prospects to stop and scan your web content. You need to align your headlines and web content with your visitors’ emotional drivers or trigger points.

The most effective way to achieve this is to leverage what you know about your target audience. Familiarity can help you nail the right information, keywords and angle.

But always be sure to provide practical information on where they’re at and what you can do for them. Vague statements don’t stick well on the Web. “5 Writing Tips for Web Designers” is a lot more helpful to visitors than a generic headline, such as “Writing and Web Design.”

Precise, practical headlines help your visitors get to the right information, and spare them time and frustration.

When you’re creating or revamping your web content, be sure to periodically ask yourself: “Does my audience care?”

If the answer is no, you’re headed down a slippery slope. That’s because web content should speak to and cater to the visitor – not the business owner, designer, developer, programmer, or your spouse. Indeed, the consumer is the true king of the Web.

To help achieve useful web content, you need to define not only what content will be published, but why you’re publishing it in the first place.

Self-centric jargon just gets in the way. Visitors want to know how you can help them. So tell them.

Don’t waste their time with we-driven copy. Respect your online guests.

Pepsi reportedly spent $1.2 billion over three years to give its products a facelift, including Pepsi’s new logo, which promotes the message ‘hope’.

It piggybacks on President Obama’s widely celebrated message of hope. And, per Michael Scherer’s article in Time, Pepsi’s hope messages are plastered throughout America’s capital.

Ironically, as the article reports, President Obama and his team are not necessarily fans of Pepsi.  They prefer Coke.

Perhaps Pepsi’s hoping the ads — created by Arnell — will steer Obama and his administration to “the new generation” of the colas.

Consumers suffer from information overload. Billboards, TV commercials, radio spots and direct mail were bad enough. Now we have to deal with the saturated Web.

Don’t waste your prospects’ time with loads of web content that’s not useful. Only provide your visitors content that’s to the point and relevant to their needs.

Is your web content concise and relevant?

Put yourself in your prospects’ shoes. Are you forcing them to dig through long-winded intros, self-absorbed messages or babbling paragraphs?

Make an effort to cut down your web content into digestible chunks. Kill unneeded words, and use short sentences and paragraphs.

Also, take advantage of headlines, which allow online readers to scan web content with ease.

When you make an effort to promote usability and readability on your website, it makes it easier for prospects to get the information they need. And they’ll reward you with phone calls and e-mails.

Well-versed web content writers know web users have short attention spans. In fact, some studies indicate your web content has less than a second to make an impression. It is doable if you understand your audience.

How do you get inside the heads of your audience? Figure out the answers to some key questions, including:

1. What do they want?

2. What do they fear?

3. What do they value?

Whether you’re developing web content, print brochures or radio ads, gain a deeper understanding of your target audience by going beneath the skin. It’ll help you deliver your message with impact.

I was asked today, “What defines effective web content?”

Effective web content is designed with the intended user in mind. It’s intuitive, logical, and fosters functionality. Effective web content allows online visitors to access information they want immediately. It promotes maximum searchability and minimum download time. It anticipates users’ information requests. It gets your desired actions completed.

Just remember, on the Web, less is more. So keep your web content simple.

When it comes to web content, many business owners believe they can accomplish everything a professional web copywriter can — and more. However, when business owners attempt to write their own web copy, it often leads to frustration, lost time and missed opportunities.

In fact, many businesses come to Webcopyplus looking for a web copywriter after struggling to complete their web content for weeks, sometimes months. In the interim, they get their web designers to upload their old web content, or just put the project on hold. Regardless, the final outcome is usually substandard.

Since web copy development often causes designers major hassles and delays, it’s baffling to find web designers who simply don’t grasp and appreciate the value a well-versed web copywriter can bring to a project.

An article written by a Maine web designer was recently brought to my attention, in which she stated (verbatim):

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Found on everything from poorly translated signs and menus to bizarrely worded adverts and strange t-shirt slogans, the misuse of English can be found everywhere.

Check out this latest collection of amusingly ‘creative’ English from around the world.

There’s also a steady stream of side-splitting English at, well, Engrish.com.

Why should prospects invest in your product or service? If you can make a strong claim and support it on your website, you’ve got a winning brand.

Are you the biggest? Provide the widest selection? Offer patented technology? Feature convenient locations? Or are you young and small, allowing you to churn out customized solutions swiftly, unlike your much larger and slower competitors?

Define your strengths and leverage them. And be sure you get them right because they are key to your short- and long-term success.

Paint a picture that clearly demonstrates how your prospect’s world will be easier, more lucrative, healthier, happier, etc. with you in the picture. The overall messaging can then be continually reinforced not just in your web content, but also your print materials, advertising, tradeshow presentations, press releases and so on.

Remember, web designers aren’t the only ones with the ability to shape your brand. Well-versed web copywriters can also build your brand with words.

When it comes to website copywriting, design and development, simple is always better.

It makes it easier for online visitors to:

• Answer basic questions, starting with “Am I at the right place?”
• Absorb and digest key messages
• Fulfill a desired course of action, e.g. subscribe, purchase, etc.

All of the above promote satisfied needs, happy customers, and a healthy bottom line.

So why are so many websites so complex? The fact is “simple” is difficult to achieve.

Consider the wise words of historic French aviator and writer Antoine de Saint Exupery: “A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.”

While he was reflecting on the development of airplanes long before anyone heard of Bill Gates or Steve Jobs, his logic fully applies to the Web.

Why Simple is Difficult

Conceptualizing and developing a simple, user-friendly website can be challenging for many reasons, from strains on time and resources to conflicting motives and objectives.

Web designers and copywriters are often pressed to churn out creations at a moment’s notice. But, whether manipulating words, images or code, it takes knowledge, experience and time to plan and develop appealing, functional and simple websites.

Good web writers invest a high percentage of time determining key messages before hammering away at the keyboard. Likewise, experienced web designers study their clients’ needs and sketch out ideas before hitting the computer.

Simple isn’t Stupid

There’s a vast difference between communicating simply and communicating poorly.

Simple website content promotes effective communications. It is easily processed, understood and connects with readers. Poor communications – whether caused by inferior writing or flawed designs – rarely hits the mark.

People are often surprised to learn web writers at Webcopyplus aim to deliver web content at a grade-eight level. Clients and students alike ask: “Won’t this offend your audience?” Many people fail to realize that most reputable national newspapers are also written at this level. Even TIME magazine, which is by and large deemed sophisticated, is written at a grade-ten level.

While there are exceptions, most targeted online audiences have varied expertise in both the Internet and subject matter. An expert can endure simplicity, but a novice might not be able to identify with or comprehend complex information.

Invest in Simple

To promote your website’s readability, scanability and usability, ensure your web designer and web writer take extra time and effort to scrap any useless elements, from extra fonts to extra syllables.

Effective web content isn’t about flashy graphics and fancy words. It’s about communicating key messages and getting tasks completed.

Simple connects.