Having critiqued several poorly written websites recently, it’s amazing how many copywriters continually fail to emphasize benefits. Benefits engage. They get people to act. Meanwhile, copywriters remain prone to pushing features.

As part of the web copywriting process, copywriters should list all the features of the company and its products or services, and then take the time to revert them into benefits for the customer.

A simple method that our website copywriters employ: look at each feature and ask yourself, “So what?”

Copywriters need to put themselves into the customers’ shoes. Why should I care about this feature? What will it do for me?

Don’t just state your product is durable (a feature). Explain to visitors it will last twice as long and keep them safe (benefits).

For more on web copywriting, check out: Web Writing: The Good, Bad and Ugly.

When you get professional web copy on a website, you can also leverage it in other places in a bid to:

• Reinforce your brand identity
• Establish consistent messaging
• Increase customer recognition

To get the best possible ROI from your online marketing investment, here are 10 ways to repurpose your web copy so it works overtime for your company, online and offline.

Read: 10 Ways to Repurpose Your Website Copy

When it comes to the Web, web content writers do audiences a favour by getting right to the point. Spend too much time trying to set up an atmosphere and you’ll lose them.

Why? When people arrive to a business website, they’re looking for information to solve a problem. As a result, they promptly:

1. Scan web copy to locate areas of interest

2. Scan subheads or kickers to identify topics

3. Skim the main web copy body for keywords and phrases

4. Input and process details of interest

5. Click to see more web copy, leave the site, or take the desired action

So get to the point. Don’t get wrapped up in being cute or clever. Let your readers get what they need quickly and easily complete the desired task—whatever it may be.

The best web content copywriters understand keywords, which are the foundation to a successful website.

Keywords drive desired traffic to websites, and can help engage and convert visitors into customers. Unfortunately, when businesses hire uninformed web content copywriters, many opportunities are missed.

There are basically three types of keywords a business can target:

1. Keywords for browsing
These are generic terms that people often use when they start the search process. While it’s difficult to attain top 10 positions on search engines for terms such as web design, it can gain a business broad exposure on an international scope. But don’t expect high conversion rates, as most of these people have just started their search, and might just be looking for free tips and ideas.

2. Keywords for comparing
Now the person searching has some insight and is starting to look at particular products or services. For instance, a person might type in website designer and start browsing portfolios, rates, specialties, processes, and so on. They’re likely at least semi-serious prospects.

3.  Keywords for buying
At this stage, the person has a good idea of what he wants to purchase, so he might type in web designer New York, or ecommerce web designer, or even ecommerce web designer in New York. He’s specific, and more than likely ready to invest.

But, remember, while keywords can bring prospects to your website, you have to deliver your message with impact. Otherwise visitors will be quick to leave your site, and find your competition.

Most of us are aware of the golden rule for plain writing on the Web: Keep It Short and Simple.

But there’s no getting around it — at some point you are likely to have a long piece of complex material that you have to put up on your website.

It might be a ‘terms and conditions’ page for a contractual agreement. A set of instructions for a new product. A detailed explanation of a business policy. Whatever it is, you want your customers to read it because it will improve your business.

You can’t force them to read it, but you can encourage them to read it. You can make it inviting. Enticing. Kissable. Here’s how.

Continue reading →

Many web content writers create urgency in a bid to get visitors to buy products or services now. It’s often in the form of a limited time offer. The logic: visitors might not come back, so get them while you can.

However, if a web content writer is overly aggressive, it can hurt credibility, diminish trust, and backfire. So it’s best to maintain a professional, tasteful tone. That way, people don’t get their backs up against the wall, and end up with a bad taste in their mouths.

I recall a website that indicated: “This One-Time, INCREDIBLE DEAL is ONLY Available for 4 Hours and 24 Minutes!!! Act Now, Before it’s Too Late!!!”

The time ticked away. Out of curiosity, I checked back the next morning, and the clock was reset—16 hours and counting! The ‘incredible’ offer stood. Scammers! That was my perception, anyway, and they weren’t getting my money.

You can stop visitors from procrastinating without appearing like a fly-by-night con artist. For example:

Order before Dec. 15, 2009, and you’ll get a free bonus!

You can also include a “while supplies last” element. Just go easy on the exclamation marks, as using too many can get you labeled a spammer.

On the other hand, if you want to contribute to the spam-filled Web, be sure to start a long-winded letter with “Dear Friend,” and include four or five P.S.’s at the bottom of your pitch.

It’s one thing to learn about nature in a book. It’s quite another to see mother nature and its amazing creatures up close.

That’s what Webcopyplus helped Canadian tour operator Expore Travel get across with its recently overhauled web content. Through a series of stories, their web content brings to light several outdoor adventures in BC, each designed to connect with and inspire people.

In fact, well delivered stories can entice visitors to become fond of a company and ultimately prompt purchases. That’s because people make decisions emotionally and then rationalize them logically. On and off the Web, stories can be very influential communication tools.

By the way, if you’re looking for some of the best BC travel guides in the business, you should talk to Nick Gudewill or Cory Matheson. You can reach them through their adventure travel website.

The mapped story format is an interesting way to make longer news stories more reader-friendly.

Devised by the Calgary Herald’s David Hedley—a friend and former colleague—the mapped story format begins with the summary written in a classic inverted pyramid style.

The body of the story is organized into mini chapters, dealing with one news element at a time. The mini-chapters are led by informative subheads, signaling to readers what comes next.

Hedley suggests the mapped story format offers several advantages over the commonly used inverted pyramid, including improved clarity, scannability and comprehensibility.

While this guideline focuses on news, the principles apply to any field of writing. In fact, it works very well on the Web, where well-versed designers frequently utilize anchors, links, subheads and digestible chunks of layered web copy to promote positive online experiences.

Read entire report: Mapped story format helps readers

When it comes to writing for the Web, web content writers should take a pointer from journalists: never bury the lead.

Seasoned journalists write no-nonsense copy that gets to the important information at once. On the contrary, inexperienced web content writers expect online visitors to do the hard work and plow through piles of long-winded website content. This web content writer is sending the message: this will take some time — which can turn people away on the fast-paced Web.

A web content writer with experience knows investing extra time to define the key messages, get the lead to the top of the website content, and keep the information clear and concise is advantageous. It sends the message: this won’t take much of your time. And, if the website content is relevant, the visitor will quickly determine what the story is about and why he should read on.

It’s called the inverted pyramid, and it enables businesses to quickly and effectively relay why the visitor should pay attention.

When you only have a few seconds to make a point, every word counts.