When a business is growing, it can be hard to keep up with the workload, which can negatively impact service quality.

Vancouver business coach Mark Wardell, founder of Wardell Professional Development, offers four tools in CGA Magazine that can help any business achieve sustained growth.

Business manual
It houses your strategies, your policies, your systems, and any other information you need to run your firm with cognizance. Not only will this manual help smooth out the daily management of your firm, it will also give everyone involved peace of mind that things are being done according to a plan.

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Businesses are hard-pressed during this difficult recession. Marketing budgets are being scrutinized more than ever and slashed. Fortunately, there are effective and affordable online tools and technologies to gain a competitive advantage.

To explore new technologies businesses can tap into, Webcopyplus spoke to Robert Bosley, CEO Hoffman Estates, Illinois-based Fusion Corporate Services Inc., which specializes in customized marketing solutions and business profitability.

What is the key to marketing in an economic downturn?

FCS: Not to stop spending on marketing as you not only need to survive but you have a excellent opportunity to increase your market share as more and more companies are searching for ways to improve their business. You need to focus on spending on methods with a higher than average ROI. One of several areas we have achieved success is on cross-media campaign tools for customer acquisition and retention.

Cross media campaigns are those that use multiple media avenues to achieve the multiple touches necessary today to reach the customer or prospect.

Can you give us an example?

FCS: One valuable component of cross media campaigns is highly targeted direct video email messaging.

Please elaborate.

FCS: Let me be clear, we are not talking about static broadcast email blasts. Those can be impersonal and often end up in the spam mailbox. What I am referring to is a patent pending technology that has a proven track record. Clients normally experience view rates from 30% to 62%, compared to the typical response rate of 1% to 3% with a direct mail campaign.

This technology is a self-opening email that will communicate your message with video and sound with a much greater retention and action rate than standard email. Furthermore, and also very important, is the ability to provide you with the analytics to measure the effectiveness of the message and the ability to modify your campaign. You can see who opened, watched, explored, forwarded, and responded to each email communication.

Can you name some industries that have used this technology with success?

FCS: Manufacturing, wholesale, healthcare products, medical equipment, entertainment, gift giving, non-profit organizations, insurance, employee recruitments, newsletters to name a few. Also, banks and credit unions, universities, hospitals, sports teams, and radio or television stations are excellent candidates.

Is this method expensive?

FCS: It really is not, in many ways. For example, it requires no software investment or IT expertise on the client’s end because the program runs from the vendor’s servers. Furthermore, one measure of success is outcomes so mailing list size is not crucial to the success of the program. Also, it costs virtually nothing to send the message out two or three times.

This tool can be an excellent link to websites; it can qualify recipients for direct mail; and it can help salespeople target the most interested prospects. It can help your overall marketing and communication strategies.
To learn more, about cross media campaigns, you can visit Fusion’s website at www.fcs.us.com or contact Robert directly at robertb@fcs.us.com.

Google, Facebook, MySpace have all done it. Now another player, Yahoo, is dipping its toes into the self-service ad industry.

Yahoo recently unveiled its self-service option for display advertising aimed at small-to-medium sized businesses. The display ad solution is called Yahoo My Display Ads, and according to Yahoo it “puts display advertising within reach for businesses of all sizes.”

Should small businesses jump on board and start advertising with Yahoo My Display Ads?

To get the scoop on Yahoo’s latest venture, we chatted with Tamara Brooks, co-owner of Vancouver-based October 17 Media. Tamara is a seasoned marketing professional, having working in online marketing and the branding industry for roughly 12 years. With her business partner Brenda Cadman, October 17 Media has worked alongside clients such as Future Shop, Fitness Town, Canadian Gene Cure Foundation, Leahy Music, the District of West Vancouver, Homeworks Services Inc, Pennzoil Quaker State US, NAPA Canada and DDB Canada.

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Web designers can make or break a business. In fact, a good web designer can be just as valuable to a company as any director or VP.

The reason is a good web designer can make your business look established and credible on the increasingly popular Web.

Some 15 years ago, if you wanted to build a successful brand, you had to hire architects and trades people to build a facility, and then spend major dollars on print, radio and TV promotions.

Today, quite often, all you need is a well designed website.

Even if your business is just coming out of the gate, a relatively small investment can get you a professional presence on the web, allowing you to out-brand and outperform an established company in almost any industry.

Don’t undervalue what a good web designer brings to the table. With approximately 70% of the population using the Internet, a professional web designer can help you connect with prospects all over the globe, efficiently and with minimal cost.

And when seeking a quality web designer, remember the web design market has no boundaries. Whether your business is located in London, Los Angeles, New York, Chicago, Toronto or Vancouver, you can work with a web designer or web design firm situated in any city or country. That’s the beauty of the Web.

Partner with a professional web designer. Your brand will flourish and your bottom line will benefit, too.

Marketing mastermind Seth Godin noted in his blog that business cycles are far shorter these days. “More now than ever,” he wrote, “success today is no guarantee of success tomorrow.”

Few would argue that point. Yet, he points out that too often we spend more time than we should defending the old thing, instead of working to take advantage of the new thing.

The fact is people resist change when we perceive it as a threat. The true entrepreneurs, on the other hand, look at change as a big, fat opportunity. They have a positive outlook and create a productive spin.

For instance, I read about an owner of a high-end restaurant in Edmonton who insisted the downturn in the economy would create new opportunities for him. His reasoning? Well, instead of going out for four or five average meals monthly, people will go for one really nice outing each month.

Could this be true? Perhaps — or it might be far from the truth. But the key is true entrepreneurs see opportunities in everything, even during the most trying moments.

And today’s entrepreneurs need to be especially quick on the draw. As Godin pointed out, business transitions are virtually an annual event. To that point, he concluded: “The best marketing strategy is to destroy your industry before your competition does.”

Harsh, but true.

The demand for good web design is increasing, revealed a recent Webcopyplus online poll. Almost 25% of web users indicated “poor visual presentation” as the number one element that drives them away from websites.

Only 6.6% of web users who participated in a similar 2007 online poll indicated ‘poor visual presentation” as the main reason to abandon a website. That equates to a 267% increase during the two-year period.

Our web content specialists believe the increased desire for quality design comes from the fact that Internet users have become increasingly sophisticated. Consequently, more of today’s Internet users understand that a well designed website makes it possible to achieve more, with less time and effort.

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The City of Toronto website, Toronto.ca, supports businesses by providing information on local programs and services. What’s really cool about their approach is that they’re planning a web redesign and are asking Toronto businesses for input:

“We’re in the process of rebranding the City of Toronto’s website. Our refreshed home page is only a starting point. Tell us what you think of toronto.ca and how we can make the website better for you.”

Asking your market how you can serve them better can never hurt, on or off the Web. It demonstrates you’re genuinely interested in your audiences’ needs, and striving to provide them the best products or services possible.

It appears the City of Toronto has taken a page from Toronto business coaching firm Wardell.

Its founder, Mark Wardell, states: “Leading companies teach their people to question what they do, and why they do it. They challenge their people to take a fresh look at their company and to get involved in creating its future.”

No doubt, the City of Toronto is wisely reaching out in a bid to create a bright future for its business community.

Too often, business owners think websites are merely digital brochures. They’re much more — if you get the right web writers, designers and developers onboard.

In fact, a well-planned and implemented website can be the sustaining engine of any business in any industry.

They can gain your business major exposure for a fraction of the cost of ads; distribute your information to any region; connect with specific audiences and markets; generate leads and sales 24/7, and much more.

Just ask Macinhome, a Vancouver-based Mac training and technical support company, which took the time to assemble a team of Web specialists. They made a considerable investment, and it starting earning the Mac consultants an extraordinary return almost immediately. Their website generates leads and sales weekly, and they’re now the fastest growing Mac consulting company in Western Canada.

Get a cheap template and spend a week fiddling with your site and chances are you’ll end up with an ineffective “digital brochure.” Carefully choose your resources and invest wisely, and you’ll reap long-term rewards with your devoted virtual ambassador.

Copywriters often believe business to business copy should appeal to the intellect, not emotions. But, whether you’re writing web content for consumers or executives, remember you’re writing for people. And everyone has feelings.

In fact, business to business audiences are as emotional as business to consumers. Fear, greed and other motivators do play a role in their decision-masking process. You just need to make sure your business to business web content speaks to the right emotions.

1. Personal benefits
Again, business buyers are people, so drive home the personal benefits. Explain how your product or service will make them look gook in front of their superiors, advance their career or shave some hours off their workweek.

2. Business benefits
Business buyers are acting on behalf of the company, so clearly convey how their business will reduce or eliminate costs, increase sales, or help the company expand  into new markets.

Copywriters need to remember, whether writing business to business or business to consumer web copy, you need to engage online visitors emotionally, and treat them with respect.

For business and pleasure, people are placing bios on multiple sites, from Facebook to Twitter to LinkedIn. That’s because Internet users have an increasing number of accounts where we make friends, build networks or market businesses.

So it makes sense to invest some effort or resources in a bio, and even have a couple of different versions serving different sites and purposes. After all, you’re branding yourself on the Web, and the right bios can make a world of difference to how people perceive you.

Presenting consistent information in your bio(s) makes you appear more professional and memorable. However, personal brands are often disjointed on the Web because most people have different identities on each social network.

The good news is there are emerging technologies that will enable a transportable identity, which will empower Internet users to bring your identities with you. It’ll lead to an integrated social experience.

Meanwhile, whether you have one bio or 10 floating around the Web, it’s wise to ensure your profiles are up to date, consistent, and put your best side forward.