Clever entrepreneur and author Seth Godin posted an interesting piece on editors today. His point: the easy route for editors is the safe route, which avoids trouble – but also eliminates success.

“Sometimes, a great editor will push the remarkable stuff,” stated Godin. “That’s his job.”

I wholeheartedly agree editors often take the trouble-free route, which can result in lame material. However, it’s often not the choice of editors, but rather the suffocating layers of policies and bureaucracy enforced by the poor soul’s boss, department or company. Editors are, frankly, politicized and homogenized into submission.

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Poorly structured web content is misleading and wastes millions of hours daily. For today’s 1.2 billion Internet users, that translates to frustration. For business, it means missed opportunities.

Is your website optimized for visitors? If your site contains complicated navigation, confusing classifications, self-centric web copy, outdated information and counter-intuitive designs, probably not.

It’s All About the Customer

What you want to say is not important; it’s all about what the customer wants to do. What is he or she striving to attain or achieve? That defines a task. It might be to find a real estate agent, book a hotel room or purchase software.

If the task is completed on your website, your visitor wins — and so do you.

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European web designers are churning out poor text legibility, unclear menus and confusing task flows, reveals a recent study by Forrester Research.

Nine top European web design agencies offered two of their best reference sites to the research group for rigorous review. Forrester reported it was surprised at the blunders, which it stated “are all well-researched usability problems, often with known solutions.”

The research group went on to state: “Customer experience experts can fix these problems by simply applying scenario design principles and better standards for text fonts and sizes, and by using web analytics to identify task-flow problem spots.”

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Webcopyplus recently conducted a web poll that asked 215 website owners: Who typically writes your web copy?

The results:

1. I do it myself 74.9% (161)
2. Web designer 12.1% (26)
3. Staff 7% (15)
4. Copywriter 6% (13)

These numbers reveal why the majority of web content is so hyped up, convoluted and difficult to digest.

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Many valuable writing resources are out there, including The Elements of Style by William Strunk Jr. and E.B. White.

While revisiting this classic, which was originally published in 1918, I was amused by the manner in which writers are encouraged to revise and rewrite their prose:

“Quite often the writer will discover, on examining the completed work, that there are serious flaws in the arrangement of material, calling for transpositions. When this is the case, he can save himself much labor and time by using by using scissors on his manuscript, cutting it to pieces and fitting the pieces together in a better order.”

It makes one appreciate the convenient tools of today: ergonomic keyboards; large, adjustable monitors; fast and friendly document software; spell check; cut and paste features; and so much more.

The concept of a typewriter dates back to 1714, with the first practical one launched by Remington Arms in 1873. While some writers stick to their traditional equipment – such as novelist Danielle Steele, who devotedly uses a 1946 Olympian – fewer and fewer young adults in today’s workforce have come in contact with these trusty machines. May they rest in peace.

What has your website done for you lately? If it’s not supporting your bottom line, a simple mind shift can make a world of difference.

Regardless of the industry, most business owners fail to take full advantage of the Web. It’s unfortunate when you consider a website’s ability to cost-effectively promote a business 365, 24/7.

Hiring employees at $30 an hour to market your business every hour in the year would equate to 8,760 hours or $262,800. Alternatively, a well written, properly designed and fully optimized website costs just a fraction of that. Additionally, you don’t have to deal with several other human resources costs and issues.

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Web design and development firm Raincity Studios today acquired Bryght.

The companies, both based in Vancouver, B.C., Canada, are pioneers of “Web 2.0” and open-source software communities. In fact, this acquisition is hailed as another success story from Vancouver B.C.’s new media technology industry, which has launched companies like Flickr, Dabbledb, Now Public and nitobi.

“This announcement is exciting for the local tech industry as Raincity Studios and Bryght are perfect examples of the rapid success achievable in the Vancouver new media sector with a good plan, talented team and hard work,” said Adam Gooch of New Media BC.

The expanded company will continue to create custom web applications and community websites, and offer hosting and infrastructure support and services to clients globally.

Kris Krug, renowned Web 2.0 expert and former head of Bryght, is the newly appointed President of Raincity Studios.

IT search engine start-up Paglo launched beta software Nov. 19 that’s designed to help IT personnel stay on top of their companies’ computer, network and security systems.

The Paglo search engine, which the company is billing as “Google for IT,” is said to be an answer to increasingly complex hardware devices, software programs and other technologies.

The Web-based Paglo application will crawl a company’s IT infrastructure and report on a wide range of queries about the hardware and software within the systems. It will run on IE7, Firefox and Safari browsers.

The platform includes the Paglo Crawler, an open-source discovery spider that businesses download on one computer to gather IT information from all devices and software.

Users can register for Paglo’s private beta, which is slated to go live later this month.

I just finished editing a media advisory for an IT firm, and had to strike out a few lines of hyped-up, unsubstantiated statements followed by exclamation marks.

The U.S.-based company is reputable and there was no intention to mislead. The in-house marketing team simply meant to create excitement within the industry.

The problem is when you overstate, online visitors instantly become wary of your web copy. That doesn’t do you any favours when you consider most people are already suspect about the Internet.

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Traditional media can’t simply emulate their products onscreen.

That reflects the message put forth by Times Online editor Anne Spackman at a Society of Editors conference in Manchester this month.

“Digital evolves extremely fast, it wasn’t that long ago that our websites represented our newspapers on the computer screen,” said Spackman, who was appointed to her position last year and has expedited Times Online’s integration of print and website operations.

In fact, she likened the current pace of change to the Wild West. Indeed, given the fact that newspapers compete with thousands of websites around the globe, they need to progress with the rapidly evolving digital world.

The pressure is intensified by the content-driven nature of Web 2.0, which creates armies of public reporters. To stay relevant, major media groups need to deliver quality news that’s accurate, objective and up to date — and fully embrace the power of the Web.

Otherwise this new wave of “citizen journalists” will make today’s media giants obsolete.