A Forrester survey revealed what’s really no surprise: almost one-quarter of online shoppers leave websites without registering or purchasing when they are required to register.
The research firm suggests the missed conversions and lost revenues can be minimized by making registration optional, and clearly explaining the benefits customers will get if they do sign up.
“The right incentives can also be helpful — online shoppers are most likely to hand over personal data in exchange for discounts,” suggested Forrester’s Megan Burns.
Additionally, Webcopyplus has found an effective way to achieve registration is to introduce it late in a process, once online visitors have invested time in a task. However, even at a late stage, if too much information is required, it can still lead to both frustration and abandonment.