
European web designers are churning out poor text legibility, unclear menus and confusing task flows, reveals a recent study by Forrester Research.
Nine top European web design agencies offered two of their best reference sites to the research group for rigorous review. Forrester reported it was surprised at the blunders, which it stated “are all well-researched usability problems, often with known solutions.”
The research group went on to state: “Customer experience experts can fix these problems by simply applying scenario design principles and better standards for text fonts and sizes, and by using web analytics to identify task-flow problem spots.”


