Comments for Webcopyplus Blog http://blog.webcopyplus.com Blog about web copywriting, website promotions and the Web at large Sun, 06 Jul 2008 08:37:59 +0000 http://wordpress.org/?v=2.2.1 Comment on Customer service 2.0 by Jamie Strutt http://blog.webcopyplus.com/2008/06/28/customer-service-20/#comment-5273 Jamie Strutt Mon, 30 Jun 2008 05:13:37 +0000 http://blog.webcopyplus.com/2008/06/28/customer-service-20/#comment-5273 The web is a scary place! But I agree social media has helped uncover shady businesses and practices. But still, caveat emptor!!! Always. The web is a scary place! But I agree social media has helped uncover shady businesses and practices.

But still, caveat emptor!!! Always.

]]> Comment on Rogers customer service by Johan Cyprich http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5267 Johan Cyprich Sun, 29 Jun 2008 21:23:49 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5267 This a bit off topic, but this show how Rogers doesn't care about their customers. There is growing movement against their introduction of the iPhone in 2 weeks. They're cell phone plans are very poor and do not offer unlimited Internet access. They claim that the majority of their customers would prefer this over unlimited Internet access. I seriously doubt they asked any of their customers what they really want. You can read more about this on http://www.ruinediphone.com/. This a bit off topic, but this show how Rogers doesn’t care about their customers. There is growing movement against their introduction of the iPhone in 2 weeks. They’re cell phone plans are very poor and do not offer unlimited Internet access. They claim that the majority of their customers would prefer this over unlimited Internet access. I seriously doubt they asked any of their customers what they really want.

You can read more about this on http://www.ruinediphone.com/.

]]> Comment on Customer service 2.0 by Carl http://blog.webcopyplus.com/2008/06/28/customer-service-20/#comment-5224 Carl Sat, 28 Jun 2008 05:33:35 +0000 http://blog.webcopyplus.com/2008/06/28/customer-service-20/#comment-5224 Funny, I used to think the webs scary because people can hide behind it, but really it makes companies transparent or at least exposes them for what they really are. It can actually make them accountable for their actions. Funny, I used to think the webs scary because people can hide behind it, but really it makes companies transparent or at least exposes them for what they really are. It can actually make them accountable for their actions.

]]> Comment on Rogers customer service by A/R REP http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5158 A/R REP Thu, 26 Jun 2008 05:04:41 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5158 NOT ALL REPS CAN'T DO THEIR JOB.. i've had many excellent reps speak with me on the phone and as an Accounts Recievable representative in Rogers myself i really do understand the issues all of you go through. believe me i see it first hand every day!!! Some reps in customer service definatly do not do their jobs and i do appologize for that.. Unfortunatlly is no expliation for any of the situations that you all have been through with rogers employees .. as a AR rep myself i really do try to help everyone out as much as i can and i know it is very confusing and VERY irritating to be transfered from place to place but that is just the way the system works there is nothing we can do as Rogers AR employees to make any difference in these issues (WE CAN ONLY MAKE PAYMENT ARRANGMENTS AND SO ON) but i know i will try in the best of my abilities to find a solution to who ever i speak too! i wish i was in Customer Service because i would be able to do a lot more for everyone i speak too and follow through with what i say .. but like i said thats just how the system works .. PS.. I did advise my manager(s) of the issue But, like i advised you when i spoke with you there was nothing in AR that i or my managers could do... if i could've done something i would have believe me i would have and i'm very sorry for all of the issues that you and all of the other Rogers Customers have endured! thanks for reading and once again i am very sorry! :) NOT ALL REPS CAN’T DO THEIR JOB.. i’ve had many excellent reps speak with me on the phone and as an Accounts Recievable representative in Rogers myself i really do understand the issues all of you go through. believe me i see it first hand every day!!! Some reps in customer service definatly do not do their jobs and i do appologize for that.. Unfortunatlly is no expliation for any of the situations that you all have been through with rogers employees .. as a AR rep myself i really do try to help everyone out as much as i can and i know it is very confusing and VERY irritating to be transfered from place to place but that is just the way the system works there is nothing we can do as Rogers AR employees to make any difference in these issues (WE CAN ONLY MAKE PAYMENT ARRANGMENTS AND SO ON) but i know i will try in the best of my abilities to find a solution to who ever i speak too! i wish i was in Customer Service because i would be able to do a lot more for everyone i speak too and follow through with what i say .. but like i said thats just how the system works .. PS.. I did advise my manager(s) of the issue But, like i advised you when i spoke with you there was nothing in AR that i or my managers could do… if i could’ve done something i would have believe me i would have and i’m very sorry for all of the issues that you and all of the other Rogers Customers have endured! thanks for reading and once again i am very sorry! :)

]]> Comment on Rogers customer service by reg http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5113 reg Tue, 24 Jun 2008 14:39:50 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5113 Yes they truly are a marvel! They managed to consolidate my ONE account at their discretion and screwed that up. Since this consolidation I have a 1-800 number I never had with charges sent to me monthly, I also have a new address as well. Whoever copied the existing information must have been illiterate. When I call customer service i need to be identified at least 10 times - who do you think is calling i asked them "Mary mother of God?" and that is providing I can get through within the hour. Lots of fun @ Rogers!!!! Yes they truly are a marvel! They managed to consolidate my ONE account at their discretion and screwed that up. Since this consolidation I have a 1-800 number I never had with charges sent to me monthly, I also have a new address as well. Whoever copied the existing information must have been illiterate. When I call customer service i need to be identified at least 10 times - who do you think is calling i asked them “Mary mother of God?” and that is providing I can get through within the hour. Lots of fun @ Rogers!!!!

]]> Comment on How much does a good web writer cost? by SH http://blog.webcopyplus.com/2008/06/21/how-much-does-a-good-web-writer-cost/#comment-5097 SH Tue, 24 Jun 2008 04:18:06 +0000 http://blog.webcopyplus.com/2008/06/21/how-much-does-a-good-web-writer-cost/#comment-5097 I don't know...I still think copywriters are a dime a dozen. I suppose the good one's get paid more for a reason, but I'd consider hiring three mediocre ones and use the best copy. That way you'd have three versions to chose from. I don’t know…I still think copywriters are a dime a dozen. I suppose the good one’s get paid more for a reason, but I’d consider hiring three mediocre ones and use the best copy. That way you’d have three versions to chose from.

]]> Comment on How much does a good web writer cost? by Graham K http://blog.webcopyplus.com/2008/06/21/how-much-does-a-good-web-writer-cost/#comment-5039 Graham K Sun, 22 Jun 2008 05:33:17 +0000 http://blog.webcopyplus.com/2008/06/21/how-much-does-a-good-web-writer-cost/#comment-5039 I once foolishly hired a "copywriter" for $30 per page. The incapable fool just cut and pasted 90% of the web content from my competitors. You get what you pay for. If you're not going to pay to get it done right, save your money and do it yourself. I once foolishly hired a “copywriter” for $30 per page. The incapable fool just cut and pasted 90% of the web content from my competitors. You get what you pay for. If you’re not going to pay to get it done right, save your money and do it yourself.

]]> Comment on Don’t cut corners (dream bigger) by Hanna Banana http://blog.webcopyplus.com/2008/06/18/dont-cut-corners-dream-bigger/#comment-5038 Hanna Banana Sun, 22 Jun 2008 05:31:06 +0000 http://blog.webcopyplus.com/2008/06/18/dont-cut-corners-dream-bigger/#comment-5038 Love that Jim Carrey story! I agree that we tend to cut corners and deliver mediocre results. We should all take more pride in the work we produce and the profits will follow. Love that Jim Carrey story! I agree that we tend to cut corners and deliver mediocre results. We should all take more pride in the work we produce and the profits will follow.

]]> Comment on Turning Internet leads into sales by Jay http://blog.webcopyplus.com/2008/05/26/turning-internet-leads-into-sales/#comment-4918 Jay Wed, 18 Jun 2008 09:13:15 +0000 http://blog.webcopyplus.com/2008/05/26/turning-internet-leads-into-sales/#comment-4918 If I don't get a response from a website within 24 hours, I'm done with that business. If I don’t get a response from a website within 24 hours, I’m done with that business.

]]> Comment on Is your website cluttered? by C James http://blog.webcopyplus.com/2008/06/09/is-your-website-cluttered/#comment-4844 C James Mon, 16 Jun 2008 05:39:44 +0000 http://blog.webcopyplus.com/2008/06/09/is-your-website-cluttered/#comment-4844 Even if you own a farm and are showing it to outsiders, cleanliness reveals pride, which is always good for business. Even if you own a farm and are showing it to outsiders, cleanliness reveals pride, which is always good for business.

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