Comments on: Rogers customer service http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/ Blog about web copywriting, website promotions and the Web at large Fri, 29 Aug 2008 08:34:43 +0000 http://wordpress.org/?v=2.2.1 By: john http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6583 john Thu, 21 Aug 2008 00:20:28 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6583 On June 23rd. I sent a letter to the V.P. Consumer Services Mr. Phil Hartling. To tell him I was being billed for a cell phone I did not have. Just added home phone sertvice on March 12.2008. Every experience listed in the previous comments rings a bell. No reply, never an apology only indescribable "can't care lessness" On June 23rd. I sent a letter to the V.P. Consumer Services Mr. Phil Hartling.
To tell him I was being billed for a cell phone I did not have. Just added home phone sertvice on March 12.2008.
Every experience listed in the previous
comments rings a bell.
No reply, never an apology only indescribable “can’t care lessness”

]]> By: michelle http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6437 michelle Fri, 15 Aug 2008 22:33:56 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6437 Aug 15,2009 Ihave decided that rogers is not the only game in town I have decided to buy a phone from the states and a north american plan unlock it and just get a card and nmber to use here in Ontario saves lots of money I do not need to content with Rogers CSR Aug 15,2009

Ihave decided that rogers is not the only game in town I have decided to buy a phone from the states and a north american plan unlock it and just get a card and nmber to use here in Ontario saves lots of money I do not need to content with Rogers CSR

]]> By: whaka whaka http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6377 whaka whaka Wed, 13 Aug 2008 04:54:56 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6377 (and by that i mean not being transfered to customer service and expecting account receivable to magically fix things.) if you are using email to complain, thats a number one mistake. snail mail the office of the president, not automated online complaint place. it'll get you nowhere. while i can sympathize with your situation, and appreciate your lightheartedness of it all, i'd strongly suggest, if any situation like that happens again, to not waste your time expecting a real person to email you back or accounts rec to solve these kinds of problems. that said, all of you sound like the people i talk to everyday, the trick is to escalate, not only that, fucking be nice please. seriously. anger, swearing, yelling, screaming, even screeching will get you nowhere. not only that, it'll only piss the rep off who might have been that one person who could have helped you. no offence either guys, im a customer too, but just remember, if you have some crazy insane retarded problem that will take eons to fix (more than likely), youre probably the 8th one in a row that person who answers the phone has dealt with. the job would be a breeze if the systems worked properly. (and by that i mean not being transfered to customer service and expecting account receivable to magically fix things.)
if you are using email to complain, thats a number one mistake. snail mail the office of the president, not automated online complaint place. it’ll get you nowhere.
while i can sympathize with your situation, and appreciate your lightheartedness of it all, i’d strongly suggest, if any situation like that happens again, to not waste your time expecting a real person to email you back or accounts rec to solve these kinds of problems.

that said, all of you sound like the people i talk to everyday, the trick is to escalate, not only that, fucking be nice please. seriously. anger, swearing, yelling, screaming, even screeching will get you nowhere. not only that, it’ll only piss the rep off who might have been that one person who could have helped you.

no offence either guys, im a customer too, but just remember, if you have some crazy insane retarded problem that will take eons to fix (more than likely), youre probably the 8th one in a row that person who answers the phone has dealt with.
the job would be a breeze if the systems worked properly.

]]> By: whaka whaka http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6375 whaka whaka Wed, 13 Aug 2008 04:39:59 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6375 your credit gets fucked if you wait that long to resolve an issue. your credit gets fucked if you wait that long to resolve an issue.

]]> By: Jason http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6180 Jason Fri, 01 Aug 2008 13:17:16 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-6180 Rogers calls me every time my bill is 1 day overdue, and asking me "when I can make a payment and how?" Thats total BS, how the hell am I supposed to look into the future for them? So I asked her why they keep harassing me for full payments on the giant bills they give me. So said, "sir its not harassment because in your contract that we call you, so when are you going to pay?" That is totally crazy. I asked to speak to a supervisor and she said "Ok, but he will tell you the same thing" (what a fucking bitch). So I talk to her supervisor and he's even more retarded than the last person. He basically told me it's in my contract that they treat me like shit. Rogers can go to hell. Rogers calls me every time my bill is 1 day overdue, and asking me “when I can make a payment and how?” Thats total BS, how the hell am I supposed to look into the future for them? So I asked her why they keep harassing me for full payments on the giant bills they give me. So said, “sir its not harassment because in your contract that we call you, so when are you going to pay?” That is totally crazy. I asked to speak to a supervisor and she said “Ok, but he will tell you the same thing” (what a fucking bitch). So I talk to her supervisor and he’s even more retarded than the last person. He basically told me it’s in my contract that they treat me like shit. Rogers can go to hell.

]]> By: waiting http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5660 waiting Fri, 11 Jul 2008 15:10:46 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5660 I have been on hold for more than 2 hours, after speaking very briefly to a rep who said she'd put me right through to the other department. Grrr.... I have been on hold for more than 2 hours, after speaking very briefly to a rep who said she’d put me right through to the other department. Grrr….

]]> By: gen http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5583 gen Wed, 09 Jul 2008 16:53:05 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5583 Btw, the name of the rude agent is Laura and her employee ID is 1657987. The conversation was July 3, 2008 at around 8:50 am. Btw, the name of the rude agent is Laura and her employee ID is 1657987. The conversation was July 3, 2008 at around 8:50 am.

]]> By: gen http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5582 gen Wed, 09 Jul 2008 16:49:01 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5582 Rogers customer service is really very bad. I had bad experiences too with the rude agents. That's why i found this website because i was looking where can i send complaint to Rogers management. Do you know where can i direct compplaints to them?...I had this experience last July 3 with the CSR named Laura who is very rude and doesn't have phone courtesy. I was trying to ask for a pre-authorized payment setup. She put me on hold for a long time and heard her laughing. The first time she laughed i ignored but the second time she laughed i was really pissed off. She asked me if i have a printer and told her i dont have and then she laughed sarcastically. I asked her why does she have to laugh. And she explained arrogantly. I was trying to get her full name but all she gave was her employee ID. I was wondering why such kind of people is working in Customer Service. I was relieved when I've read ur comments. Now, I'm just planning to switch to other network because maybe you're right this company is too rich to care for their customers which I believe they should not be because the customers are their business! Rogers customer service is really very bad. I had bad experiences too with the rude agents. That’s why i found this website because i was looking where can i send complaint to Rogers management. Do you know where can i direct compplaints to them?…I had this experience last July 3 with the CSR named Laura who is very rude and doesn’t have phone courtesy. I was trying to ask for a pre-authorized payment setup. She put me on hold for a long time and heard her laughing. The first time she laughed i ignored but the second time she laughed i was really pissed off. She asked me if i have a printer and told her i dont have and then she laughed sarcastically. I asked her why does she have to laugh. And she explained arrogantly. I was trying to get her full name but all she gave was her employee ID. I was wondering why such kind of people is working in Customer Service. I was relieved when I’ve read ur comments. Now, I’m just planning to switch to other network because maybe you’re right this company is too rich to care for their customers which I believe they should not be because the customers are their business!

]]> By: Johan Cyprich http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5267 Johan Cyprich Sun, 29 Jun 2008 21:23:49 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5267 This a bit off topic, but this show how Rogers doesn't care about their customers. There is growing movement against their introduction of the iPhone in 2 weeks. They're cell phone plans are very poor and do not offer unlimited Internet access. They claim that the majority of their customers would prefer this over unlimited Internet access. I seriously doubt they asked any of their customers what they really want. You can read more about this on http://www.ruinediphone.com/. This a bit off topic, but this show how Rogers doesn’t care about their customers. There is growing movement against their introduction of the iPhone in 2 weeks. They’re cell phone plans are very poor and do not offer unlimited Internet access. They claim that the majority of their customers would prefer this over unlimited Internet access. I seriously doubt they asked any of their customers what they really want.

You can read more about this on http://www.ruinediphone.com/.

]]> By: A/R REP http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5158 A/R REP Thu, 26 Jun 2008 05:04:41 +0000 http://blog.webcopyplus.com/2008/04/20/rogers-customer-service/#comment-5158 NOT ALL REPS CAN'T DO THEIR JOB.. i've had many excellent reps speak with me on the phone and as an Accounts Recievable representative in Rogers myself i really do understand the issues all of you go through. believe me i see it first hand every day!!! Some reps in customer service definatly do not do their jobs and i do appologize for that.. Unfortunatlly is no expliation for any of the situations that you all have been through with rogers employees .. as a AR rep myself i really do try to help everyone out as much as i can and i know it is very confusing and VERY irritating to be transfered from place to place but that is just the way the system works there is nothing we can do as Rogers AR employees to make any difference in these issues (WE CAN ONLY MAKE PAYMENT ARRANGMENTS AND SO ON) but i know i will try in the best of my abilities to find a solution to who ever i speak too! i wish i was in Customer Service because i would be able to do a lot more for everyone i speak too and follow through with what i say .. but like i said thats just how the system works .. PS.. I did advise my manager(s) of the issue But, like i advised you when i spoke with you there was nothing in AR that i or my managers could do... if i could've done something i would have believe me i would have and i'm very sorry for all of the issues that you and all of the other Rogers Customers have endured! thanks for reading and once again i am very sorry! :) NOT ALL REPS CAN’T DO THEIR JOB.. i’ve had many excellent reps speak with me on the phone and as an Accounts Recievable representative in Rogers myself i really do understand the issues all of you go through. believe me i see it first hand every day!!! Some reps in customer service definatly do not do their jobs and i do appologize for that.. Unfortunatlly is no expliation for any of the situations that you all have been through with rogers employees .. as a AR rep myself i really do try to help everyone out as much as i can and i know it is very confusing and VERY irritating to be transfered from place to place but that is just the way the system works there is nothing we can do as Rogers AR employees to make any difference in these issues (WE CAN ONLY MAKE PAYMENT ARRANGMENTS AND SO ON) but i know i will try in the best of my abilities to find a solution to who ever i speak too! i wish i was in Customer Service because i would be able to do a lot more for everyone i speak too and follow through with what i say .. but like i said thats just how the system works .. PS.. I did advise my manager(s) of the issue But, like i advised you when i spoke with you there was nothing in AR that i or my managers could do… if i could’ve done something i would have believe me i would have and i’m very sorry for all of the issues that you and all of the other Rogers Customers have endured! thanks for reading and once again i am very sorry! :)

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