A board administrator has deleted the suggestion you placed on the Yahoo! Answers Suggestion Board.

Reason provided: Suggestion is not actionable by owners of this Suggestion Board, therefore we are removing it.

Suggestion topic: Rogers

If Rogers would redirect some of the 10′s or 100′s of millions of dollars it spends advertising and promoting itself in every conceivable and inconceivable medium and use it to improve the quality and consistency of its product and to greatly reduce the rates it charges Canadians who pay more than any other country in the world including 3rd world countries it would be a boon to millions of subscribers.
But then what can one expect from a pampered monopoly?

Mickey Oberman

I picked up a Sony Ericcson phone in January at Rogers kiosk. I was a Blackberry phone user for several years on the Rogers system prior to this. BTW, my Blackberry was purchased outright by me 4 years ago ($700.00 approx.), no subsidized phone. Poor customer service at the kiosk in January. Young representative far more interested in doing something else. I was told to come back sometime if I had any questions.
Decided in April, 2011 that Sony Ericson is not a phone that meets my needs. Called customer support and told nothing could be done for at least 2 years to exchange phone and go back to Blackberry. Called following day and spoke to 6 separate individuals, finally to Nina at “Customer Retention”. She agreed to provide a used Blackberry (I would have to buy a charger separately) and I agreed. This was to be an interim phone until I qualify for early upgrade in July, 2011.That was on April 20th. UPS should have delivered phone on April 21 or on April 25th (today). No phone delivered. Phoned Rogers. Spoke to 5 separate people and held for just under an hour only to be told that Nina would have to call me back as no other staff understood the notes on ref. # I382584211. I was told that in July I could get an early upgrade from used Blackberry that I was supposed to receive. Many apologies later, I still have no Blackberry. One of the many people I spoke to was supposed to assist with tracking and tracing. He kindly advised that no phone had ever been sent by Nina, the RETENTION manager. I have been hung up on by a male “customer service person” this morning. I am now waiting for a call, which I suspect will never come, only to tell me why the phone did not get sent and why the incompetent people that I spoke with can’t arrange a shipment of a used phone to a customer even after hours, literally hours, of time on the phone making arrangements. I’ve been in business for 30 years and have NEVER, EVER had this poor level of service from any service provider EVER. I was warned by people who have had similar Rogers experiences. For years now, no problem. This is unbelievable and proof that what many people say about their bad experiences is true.

hope it helps as Rogers is awefull to deal with

Rogers is Awefull to deal with !!!!!